Common Questions
We've answered the most frequently asked questions about how AI voice assistants work.
Absolutely not. Our AI assistant speaks with the warmth, pauses, and politeness of a professional secretary. Your clients will feel as though they are talking to a real team member in your office.
Yes, absolutely! For businesses that prefer a warm and friendly tone—such as beauty centers, hair salons, boutiques, or local shops—we can fully customize our assistant's vocabulary. By using warm terms of endearment like 'dear', 'my friend', or 'hon' (or language-appropriate kind words), we can convey your brand's welcoming atmosphere over the phone.
Yes. Our assistant is specifically trained on real, casual, everyday spoken language. It easily understands fast speech, interruptions, and common local accents/idioms just like a human secretary.
Never. The assistant reads your calendar in real-time. It only suggests time slots that are 100% available. If you manually block a slot (e.g., for lunch), the assistant sees it instantly and will not book appointments during that time.
No. Because our system is cloud-based, it can handle hundreds of concurrent calls simultaneously. Your clients will never hear a busy signal or be kept waiting; everyone gets served immediately.
Instead of abruptly ending the call in complex situations it cannot handle, our assistant politely transfers the call to a designated human operator (such as your mobile phone or support line) or takes a detailed note to send to you immediately.
Yes. If the caller's number is already registered in the system or your integrated CRM, our assistant will address them directly by name, offering a highly personalized and premium greeting.
Yes. It doesn't just handle incoming calls; it can make automatic outgoing calls to remind clients of upcoming appointments, request confirmation, or reschedule cancelled sessions.
After every call, the written transcript, audio recording link, and a detailed summary are sent to you immediately via email or WhatsApp/SMS (or directly into the description of your calendar event). This lets you easily audit the assistant's tone and friendliness in real-time.
